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Bare Act · Consumer Protection Act, 2019 · Chapter IV
Chapter IV · Sections
28 · Establishment of District Consumer... 29 · Qualifications, etc., of President... 30 · Salaries, allowances and other... 31 · Transitional provision. 32 · Vacancy in office of member of... 33 · Officers and other employees of... 34 · Jurisdiction of District... 35 · Manner in which complaint shall be... 36 · Proceedings before District... 37 · Reference to mediation. 38 · Procedure on admission of... 39 · Findings of District Commission. 40 · Review by District Commission in... 41 · Appeal against order of District... 42 · Establishment of State Consumer... 43 · Qualifications, etc., of President... 44 · Salaries, allowances and other... 45 · Transitional provision. 46 · Officers and employees of State... 47 · Jurisdiction of State Commission. 48 · Transfer of cases. 49 · Procedure applicable to State... 50 · Review by State Commission in... 51 · Appeal to National Commission. 52 · Hearing of appeal. 53 · Establishment of National Consumer... 54 · Composition of National... 55 · Qualifications, etc., of President... 56 · Transitional provision. 57 · Other officers and employees of... 58 · Jurisdiction of National... 59 · Procedure applicable to National... 60 · Review by National Commission in... 61 · Power to set aside ex parte... 62 · Transfer of cases. 63 · Vacancy in office of President of... 64 · Vacancies or defects in... 65 · Service of notice, etc. 66 · Experts to assist National... 67 · Appeal against order of National... 68 · Finality of orders. 69 · Limitation period. 70 · Administrative control. 71 · Enforcement of orders of District... 72 · Penalty for non-compliance of... 73 · Appeal against order passed under...
37

Reference to mediation.

(1)At the first hearing of the complaint after its admission, or at any later stage, if it appears to the District Commission that there exists elements of a settlement which may be acceptable to the parties, except in such cases as may be prescribed, it may direct the parties to give in writing, within five days, consent to have their dispute settled by mediation in accordance with the provisions of Chapter V.

(2)Where the parties agree for settlement by mediation and give their consent in writing, the District Commission shall, within five days of receipt of such consent, refer the matter for mediation, and in such case, the provisions of Chapter V, relating to mediation, shall apply.

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