Important Questions — Law of Torts, Unit V

Sourced from actual OU question papers (August/September 2013, May/June 2016, August/September 2016, March/April 2017 Code 564, May/June 2017, March/April 2018, June 2018, February 2026) — every question here is answerable entirely from what's already published on this site. This unit's Consumer Protection Act topic draws far fewer Part C problem questions from these papers than the pure-tort units, since the papers allocate most case-study questions to torts and motor-vehicle fact patterns rather than consumer-law scenarios; only two genuine Consumer Protection Act problem questions were found across all papers checked, and both are included below. Question 14 also completes the negligence question from this subject's Unit 4 Important Questions post, which answered only the negligence portion and deferred the Consumer Protection Law portion to this unit.

Part A — Short Answer

1. Consumer.
   Consumer and Their Rights
2. Rights of the consumer.
   Consumer and Their Rights
3. Unfair trade practices.
   Restrictive and Unfair Trade Practices
4. Consumerism.
   Consumerism
5. District Forum. (now the "District Commission" under the 2019 Act)
   Three-Tier Redressal Mechanism, E-Filing, and Continuous Cause of Action
6. Caveat emptor Rule.
   Consumerism
7. Product liability.
   Common Law and the Consumer — Duty of Care and Liability for Negligence

Part B — Long Answer

1. Discuss the Redressal Machinery under Consumer Protection Act.
   Three-Tier Redressal Mechanism, E-Filing, and Continuous Cause of Action
2. Explain the importance and significance of consumer forums in the present global market.
   Three-Tier Redressal Mechanism, E-Filing, and Continuous Cause of Action
3. Discuss the composition, jurisdiction, power and functions of consumer disputes redressal agencies.
   Three-Tier Redressal Mechanism, E-Filing, and Continuous Cause of Action
4. Explain the law relating to composition and jurisdiction of District Consumer Forum.
   Three-Tier Redressal Mechanism, E-Filing, and Continuous Cause of Action
5. Explain the composition of State Commission.
   Three-Tier Redressal Mechanism, E-Filing, and Continuous Cause of Action
6. Explain consumer rights and remedies under the Consumer Protection Act.
   Consumer and Their Rights
7. Explain the term 'Negligence'. Analyse professional liability due to negligence with special reference to Consumer Protection Law. (the negligence portion was answered in this subject's Unit 4 Important Questions post; the Consumer Protection Law portion is answered here)
   Defects in Goods and Deficiency in ServiceIndian Medical Association v. V.P. Shantha (1995) (Landmark Case)

Part C — Problem / Case-Study Questions

1. The currency notes and jewellery ornaments kept in a bank's locker were damaged by termites and white ants. Is the bank liable under the Consumer Protection Act?
   Defects in Goods and Deficiency in Service
2. The Telephone Company disconnected Ram's telephone for non-payment of telephone bills. The District Forum awarded Rs. 50,000 as compensation to Ram. Does the District Forum have jurisdiction?
   Three-Tier Redressal Mechanism, E-Filing, and Continuous Cause of Action