Bare Act · Full Act
The Consumer Protection Act, 1986
Act No. 68 of 1986 · 24th December, 1986 · Full text with footnotes.
An Act to provide for the better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers’ disputes and for matters connected therewith.
BE it enacted by Parliament in the Thirty-seventh Year of the Republic of India as follows:—
Chapter I — Preliminary
Chapter II — Consumer Protection Councils
Chapter III — Consumer Dispute Redressal Agencies
- 9Establishment of Consumer Disputes Redressal Agencies.
- 10Composition of the District Forum.
- 11Jurisdiction of the District Forum.
- 12Manner in which complaint shall be made.
- 13Procedure on admission of complaint].
- 14Finding of the District Forum.
- 15Appeal.
- 16Composition of the State Commission.
- 17Jurisdiction of the State Commission.
- 17ATransfer of cases.
- 17BCircuit Benches.
- 18Procedure applicable to State Commissions.
- 18AVacancy in the office of the President. [Omitted or repealed]
- 19Appeals.
- 19AHearing of appeal.
- 20Composition of the National Commission.
- 21Jurisdiction of the National Commission.
- 22Power and procedure applicable to the National Commission.
- 22APower to set aside ex parte orders.
- 22BTransfer of cases.
- 22CCircuit Benches.
- 22DVacancy in the office of the President.
- 22EQualifications, terms and conditions of service of President and Member.
- 23Appeal.
- 24Finality of orders.
- 24ALimitation period.
- 24BAdministrative control.
- 25Enforcement of orders of the District Forum, the State Commission or the National Commission.
- 26Dismissal of frivolous or vexatious complaints.
- 27Penalties.
- 27AAppeal against order passed under section 27.
Chapter IV — Miscellaneous
- 28Protection of action taken in good faith.
- 28AService of notice, etc.
- 29Power to remove difficulties.
- 29AVacancies or defects in appointment not to invalidate orders.
- 30Power to make rules.
- 30APower of the National Commission to make regulations.
- 31Rules and regulations to be laid before each House of Parliament.
Source: Consumer Protection Act, 1986 (Act No. 68 of 1986), full text with the official footnotes. This Act was repealed by the Consumer Protection Act, 2019. Section 18A is omitted and is listed with the official note.
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